Visitor
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2 Messages
Cancel my service
This is absolutely ridiculous that I have to wait 3 days to get a “scheduled callback” to cancel my service. I just moved and cannot use my modem here as I have no access to coax. Absolutely disgusting business practice I can’t do it from the app or website.
user_lap0v2
Visitor
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2 Messages
2 hours ago
Your AI is more useless than mosquitoes
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XfinityJohnG
Official Employee
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2.9K Messages
1 hour ago
Thank you for reaching out to our team. I am sorry to hear of that experience so far, and I can definitely assist you from here with any account request. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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