Visitor
•
1 Message
Cancel my service
My mobile service has/should be already canceled since I switched carriers. Please cancel my WiFi account as well
Visitor
•
1 Message
My mobile service has/should be already canceled since I switched carriers. Please cancel my WiFi account as well
XfinityRay
Official Employee
•
4K Messages
1 hour ago
Hi there, @user_ian7ax! You are at the right place for further assistance with your account. I am sorry to hear that you want to cancel today and am happy to help with any concerns you may have so you don't have to take that step. You are correct that the mobile lines are canceled when you port out the number but will double-check that account for you as well.
lease send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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