Visitor
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1 Message
cancel my service
Today is 6/29/2006 and I need my service canceled immediately. I have been trying to do this for almost 2 weeks. I have moved from my previous address to a new address that Xfinity does not serve. Also, there is no Xfinity store in the town that I live in, where do I need to return my modem?
EG
Expert
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118.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.5K Messages
2 hours ago
@user_8xvmyr We're sorry to hear you are having trouble with this request. We can help here to make sure this is completed for you just send us a direct message with your full name and the address where you have the service. The unused equipment can be returned to a UPS if there is no Xfinity Store nearby. Please see the full article here: https://www.xfinity.com/support/articles/returning-your-equipment
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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