Visitor
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1 Message
Cancel my service
I need to cancel my service and chatbot on app wants me to wait a week before a call back. When I try to call 1-800 number I keep getting disconnected
Visitor
•
1 Message
I need to cancel my service and chatbot on app wants me to wait a week before a call back. When I try to call 1-800 number I keep getting disconnected
XfinityRay
Official Employee
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3.8K Messages
4 hours ago
Hi there, @user_5f58hq! I am sorry to hear that you want to cancel your service. We are glad to help with any concerns you have and can help with your account. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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