Cancel My Service

The xfinity app does not have a way to cancel my service. The xfinity assistant does not listen when I ask it to cancel my service -- instead it asks me to schedule a call. I don't have time for this. There is no option to cancel my service on the website. My contract was for 1 year corresponding to my lease. I've since moved to a new address in a new state and have a new internet provider.

My internet gateway has been offline since the end of November. There is no reason for me to be paying for this service.

Cancel it.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

115.5K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityThomasA

Official Employee

•

3.2K Messages

3 hours ago

user_baqkji - Thank you for your feedback and for reaching out to us here for assitance cancling your Xfinity services. You've reached the right place. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

- XfinityThomasA

0

Customer Service

user_baqkji

Cancel My Service

EG

XfinityThomasA

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