Visitor
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2 Messages
Cancel my service
I have tried calling and using the chat bot. I have not been able to cancel my service. I just disconnected autopay, maybe that will do it. Please cancel my service.
Visitor
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2 Messages
I have tried calling and using the chat bot. I have not been able to cancel my service. I just disconnected autopay, maybe that will do it. Please cancel my service.
EG
Expert
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114.5K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_o7cgcw
Visitor
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1 Message
3 hours ago
800-934-6489 can get you to a Customer Service representative..
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XfinityJoe
Official Employee
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1.1K Messages
3 hours ago
Good morning, @user_30d801. Our team would be happy to assist.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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