Hi user_umvbo2! Thanks for visiting our Xfinity Forum. Although you're leaving us, we very much appreciate the time you were a customer with us. I am sorry to hear that your account has not been successfully disconnected. My team is here to help and can certainly assist you with getting this finalized.
Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you via direct message.
user_umvbo2, we have responded to the direct message you sent. If you could please respond to us there, we can assist you with getting this cancellation request finalized. Thank you!
XfinityAmira
Official Employee
•
4.5K Messages
1 month ago
Hi user_umvbo2! Thanks for visiting our Xfinity Forum. Although you're leaving us, we very much appreciate the time you were a customer with us. I am sorry to hear that your account has not been successfully disconnected. My team is here to help and can certainly assist you with getting this finalized.
Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you via direct message.
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XfinityAmira
Official Employee
•
4.5K Messages
1 month ago
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0