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user_lawagp
1st Topic

Visitor

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3 Messages

Wednesday, October 22nd, 2025

Cancel my service

I want to know how to cancel my service. I pay over $300 a month for home internet service. Unless you can reduce the rate significantly, I will cancel. I am going to turn off automatic payment until I get a response to this note.

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Updated 

3 hours ago

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EG

Expert

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114.1K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_lawagp

Visitor

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3 Messages

I am paying over $300 a month for home internet, with some TV channels. I don't want TV channels. All I want is home internet. If you cannot lower my rate significantly, I will cancel my service. If you don't get back with me in 2 days, I will stop automatic payment from my checking account, which should effectively cancel my service. Your choice.

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3 hours ago

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XfinityEmilyB

Official Employee

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2.4K Messages

3 hours ago

 

user_lawagp Welcome to our community forum! Thank you for reaching out so we can review your account and find the perfect promotion for your household needs. We're a group of billing experts, so you're in great hands with my team :).
 
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

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user_lawagp

Visitor

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3 Messages

@XfinityEmilyB​ 

I am not satisfied with my Internet service or your customer service. I am paying over $300 a month for internet and TV. I don't need TV. I won't continue paying $300 month. I can get Internet for a third of the price. If you are offering new customers service for $50 month, you can afford to reduce mine. If you won't reduce mine, then cancel my service. If I don't hear back from someone in 2 days I will cancel my automatic payment, which should effectively terminate my service.

[Edit: Personal Information]

(edited)

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3 hours ago

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