Visitor
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1 Message
Cancel my Service
I have been trying to cancel my internet services for almost a month now with no luck. There are no working numbers to call, no links to go to to cancel online, nothing. I was told to sign up to get a call so I could talk to someone on the phone and cancel, however that was scheduled for about an hour ago and I have gotten no call. I am getting sick of the predatory nature of this company and I want it to be over now. Can somebody from Xfinity help me cancel my services ASAP? I really don't want to have to escalate this further outside of the company, but if I get charged another $100 I will have no other option.
XfinityJon
Official Employee
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523 Messages
2 hours ago
Good afternoon user_ca75wo. I can assure you this is not the experience we want you to have. The 1-800-XFINITY phone number, will allow you to get in touch with a representative from our customer solutions. Also, if you have the Xfinity App, you can initiate a chat with the Xfinity Assistant, and say Schedule Callback or Request Callback, and there is an option for our customer solutions team. I will be more than happy to assist you with this request at this time. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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