Visitor
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1 Message
Cancel my service
I have returned my device 3 months ago. I am out of the country and therefore can not go into a store or call a xfinity assitant. For some reason, my account is not cancelled and i still get charged. Because there are no customer service email address, it is impossible to get help.
How can i get my subscription terminated?
EG
Expert
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117.1K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.3K Messages
9 months ago
Sorry to hear you are having difficulty with closing your account. We can definitely assist through this platform. Please send us a direct message with your full name and the address where you had the service.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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