Good morning user_i1r2m4! Thank you for reaching out to us here on our Xfinity Forums, I'm sorry to hear that you need to close your account, but I can help out. Were you impacted by Hurricane Milton?
Please send us a direct message with your name and service address. We will have to verify the account and from there we can help with ending the services.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
EG
Expert
•
106.6K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityPaula
Official Employee
•
1.1K Messages
8 days ago
Good morning user_i1r2m4! Thank you for reaching out to us here on our Xfinity Forums, I'm sorry to hear that you need to close your account, but I can help out. Were you impacted by Hurricane Milton?
Please send us a direct message with your name and service address. We will have to verify the account and from there we can help with ending the services.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
XfinityPaula
Official Employee
•
1.1K Messages
8 days ago
@EG, Thanks for reassigning the post for our help!
1