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user_x838h4
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Originator

2 Messages

Tuesday, June 25th, 2024 10:47 PM

Cancel my service

I want to cancel my service online without making a phone call. I can't get ahold of a real person and the AI assistant is not helpful. I do not have a direct message icon on the top right of my page and would like permission to talk with a representative in a direct message.

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4 months ago

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XfinityDemitrius

Official Employee

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1.3K Messages

4 months ago

Hey @user_x838h4, Thank you for visiting our official Xfinity Forums Community support page. I am sorry to hear you wish to discontinue the account and services. What seems to be the reason for wanting to make the changes to the account at this time? If you are experiencing any issues with the account and services, we are more than happy to troubleshoot. 

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user_x838h4

2 Messages

I simply no longer need my services and wish to close my account.

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4 months ago

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XfinityDemitrius

Official Employee

 • 

1.3K Messages

@user_x838h4, Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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Accepted Solution

XfinityMartyR

Official Employee

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1.4K Messages

4 months ago

 

user_x838h4 Thanks again for reaching out! I'm glad we were able to help you with your cancel request. Take care! 

 

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