Cancel my service

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Thanks for posting on our community forums @user_ek6mxt. I'm sorry to hear you would like to cancel the service. We can help with your concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I have TWO emails saying Xfinity received my request to cancel my service. But now they have sent me a bill for two months overdue!!!!  I had to call TWICE to cancel services. The first guy didnt process the request. The second person assured me she would cancel the services.  This is so ridiculous, it should NOT be so hard to cancel service. Now if I don't pay the two months, they will send it to collections.  DO YOUR JOBS XFINITY!!!!