Visitor
•
1 Message
Cancel my service immediately
I am requesting cancellation of my Xfinity Internet service effective immediately.
I do not consent to a callback and do not wish to discuss alternative plans, discounts, or retention offers. Please process my cancellation through this written request.
Please provide written confirmation of the cancellation effective date, my final balance, and any equipment-return instructions.
Thank you.
[Edited: "Personal Information”]
EG
Expert
•
121.9K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityEva
Official Employee
•
2.7K Messages
1 hour ago
@user_euj2ef we're sorry to see you go! We will need to access your account to process this request. Please send us a direct message with your full name and service address to get started.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
0
0