Visitor
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1 Message
Cancel my Service I Want a Refund
I am posting here because the TERRIBLE customer service for xfinity won't connect me with an agent any other way. The online assistant is useless, the 800-xfinity number can't connect me to a real person, there's no email address, nothing.
I received the worst service today and my account isn't even STARTED yet. They couldn't even get it right trying to make my new account and get me set up. I want a refund on my initial payment. I will never use this company again.
EG
Expert
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117.8K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.8K Messages
1 hour ago
Hello @cantrellwriter I am very sorry to hear about your experience getting started with us. We'd be happy to help you here and look at the account to address your concerns. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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