1 Message
Cancel my service from abroad
I can not call to cancel my service since I have moved abroad and do not want to be charged for a service I can not use! Can’t find the direct message button either how can I cancel my service ??
1 Message
I can not call to cancel my service since I have moved abroad and do not want to be charged for a service I can not use! Can’t find the direct message button either how can I cancel my service ??
XfinityThomasC
Official Employee
•
1.9K Messages
21 days ago
Hello @Armills99
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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