Visitor
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1 Message
Cancel my service effective September 17, 2026 - need written confirmation
Hello, I'm moving out of my service address and need to cancel my Xfinity Internet service effective September 17, 2026. I do not need to transfer service to a new address. I will return the leased gateway myself within 30 days of the disconnect date. Please send me a direct message so I can verify my account details, set the final-bill mailing address, and receive written confirmation of the cancellation and effective date. Thank you.
XfinityMarshante
Official Employee
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1.4K Messages
3 days ago
Hello @user_j66jyd, thank you for taking the time to leave a post. Sorry to hear about your upcoming move. I can certainly understand wanting to make sure everything is handled correctly and that you receive written confirmation of your disconnection for peace of mind. We'd be happy to help get your Xfinity Internet service disconnected effective September 17, 2026. Since you have already sent your information to our DM, we can continue there.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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Rakesh629
Visitor
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1 Message
4 hours ago
Request to Cancel Xfinity Service – Effective from September 25, 2026. needs confirmation
Hello, I'm moving out to new apartment, and it has its own internet service address and So I need to cancel my Xfinity Internet service effective September 25, 2026. I will return the leased gateway myself within 7 days of the disconnect date. Please send me a direct message so I can verify my account details, set the final-bill mailing address, and receive written confirmation of the cancellation and effective date. Thank you.
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user_xspuw5
Visitor
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1 Message
1 hour ago
Request to Cancel Xfinity Service – Effective from September 30, 2026. needs confirmation
Hello, I'm moving out to new apartment, and it has its own internet service address and So I need to cancel my Xfinity Internet service effective September 30, 2026. Please send me a direct message so I can verify my account details, set the final-bill mailing address, and receive written confirmation of the cancellation and effective date. Thank you.
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