Visitor
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4 Messages
Cancel my plan
Hey, I've been struggling with your lobotomized AI chatbot on the phone. Even said there was a phone number associated with my account number that isnt the one I have listed on my account. Anyways, my internet has been dropping for the past month every couple of hours, even up to 6 times in an hour. I've been complaining for a while but now I just want to cancel my plan entirely. Can I get someone to help me cancel my plan now instead of scheduling a call lmao.
XfinityMarshante
Official Employee
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248 Messages
3 days ago
Hello @abrahamjs777, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are having ongoing issues with your internet. I can understand how frustrating it may have been, especially since we needthe internet in our everyday life. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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