Cancel My Plan - Oct 31

Hello,

I have been unable to get ahold of a representative on the phone and I have been denied plan cancellation by a customer service member on the chat. I am currently in the hospital and am being refused plan cancellation by your staff. I would like my plan cancelled on October 31st, with no additional fees incurred, as it was stated they would not occur by my representative Abishek. Thank you

Responses

EG

Expert

•

107.1K Messages

27 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityKassie

Official Employee

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1.3K Messages

27 days ago

user_up1bw7 Good morning! I hope you are okay, and wish you a speedy recovery. We appreciate you reaching out to our Community Forums Team, and bringing your concerns and needs to our attention. While we hate to lose you as a customer, life needs change here and there. I would be happy to assist you with this transition today. Can you please send a Direct Message with your name and service address?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_up1bw7

Cancel My Plan - Oct 31

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