Skip to main content
user_6xxb6t
1st Topic
1st Reply

Visitor

 • 

4 Messages

Saturday, October 18th, 2025

Cancel my order

It's impossible to cancel my order. I need someone to call me asap. 

Be warned I will be giving them an earful and trying to convince them to quit their job because you guys are the absolute worst. 

I'm literally going to take slower fiber so I don't have to deal with you guys ever again. 

Question

 • 

Updated 

8 hours ago

9

2

0

Oldest First
Selected Oldest First
XfinityJon

Official Employee

 • 

669 Messages

8 hours ago

Hey there user_6xxb6t. I would be happy to assist you, and to look into your request. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

2

0

user_6xxb6t

Visitor

 • 

4 Messages

Nope. That doesn't work. Like I said. Did you read what I said or just automated bull into here?

Your chat only offers a call back and the soonest is Thursday. 

Do not respond unless you are arranging for someone to call me back today otherwise you're just reinforcing my feelings towards Comcast.

Also, make sure you're reading fully before you respond. Not a good look for you 

Like

Reply

8 hours ago

0

XfinityJon

Official Employee

 • 

669 Messages

This is not an automated response, and this is also not a prompt for a chat. Those are the instructions to send us a direct message. Without being able to get customer information we are unable to proceed. I am happy to assist, but you would need to send us a direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 hours ago

0

forum icon

New to the Community?

Start Here