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user_z39rtc
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Visitor

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2 Messages

Tuesday, February 10th, 2026 4:25 PM

Cancel my internet

Hello, I will be moving from my apartment located at [Edited: "Personal Information"] on 2/28/26. I would like to “cancel” my internet at that time.  

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19 days ago

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XfinityGabriel

Official Employee

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3K Messages

22 days ago

 

user_z39rtc, Hi there! Thanks for reaching out. Congrats on the move! You've come to the right place. We are a team of experts who are dedicated to helping with cancellation requests over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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user_z39rtc

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2 Messages

Where is the forum page?  Do I have to log in to get access to it? 

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19 days ago

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XfinityBenny

Official Employee

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1.4K Messages

@user_z39rtc   Oh, yes be sure to sign in. Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 days ago

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