Visitor
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2 Messages
Cancel my internet service
Hello Xfinity Support,
I am requesting the immediate cancellation of my Xfinity Internet service because I have permanently moved out of the United States and now live in Jordan.
I am unable to call U.S. customer service or visit an Xfinity store. Please assist me with canceling my subscription remotely and confirm the effective cancellation date in writing.
Please also let me know my final balance, whether any additional charges apply, and how I can return any rented equipment from abroad or arrange for someone in the United States to return it on my behalf.
I would appreciate your prompt assistance in stopping any future monthly charges.
Thank you.
EG
Expert
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122.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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4.5K Messages
2 hours ago
To do so, click on the chat icon located at the top right of this forum's page.
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• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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