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user_bxcnia
1st Topic

Visitor

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2 Messages

10/14/2026 3:55 PM

Cancel my internet service

Hello Xfinity Support,

I am requesting cancellation of my Xfinity Internet service effective October 16, 2026.

I have already attempted to cancel through Xfinity Assistant, but the chatbot repeatedly sends me in circles without completing the request.

My decision is final. I do not want to transfer, pause, downgrade, or renegotiate my service.

Please connect me with an authorized representative who can process the cancellation.

Before closing this request, please provide:

  1. Confirmation of the cancellation date.
  2. Any applicable early termination fees or remaining balance.
  3. Equipment return instructions.
  4. A cancellation confirmation number.

Please acknowledge receipt of this cancellation request and tell me what verification is required to complete it.

Thank you.

Question

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Updated 

6 hours ago

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XfinitySara

Official Employee

 • 

3K Messages

7 hours ago

Though we'd hate to see you go, @user_bxcnia, our team is happy to help with the changes you're looking to make. Could you please send our team a direct message to continue?

 

How to send us a direct message:  

  1. Click "Sign In" if necessary.  
  2. Click the "Direct Messaging" icon.  
  3. Click the "Start new conversation" (pencil and paper) icon.  
  4. In the "To:" line, type "Xfinity Support".  
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line.  
  7. Type your message in the text area near the bottom of the window.  
  8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!  

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user_bxcnia

Visitor

 • 

2 Messages

What the [Edited: "Language"] is this comment? Another redirect. And this time without a link to go to.

can anyone help rather than redirect.

(edited)

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7 hours ago

0

XfinitySara

Official Employee

 • 

3K Messages

Looks like you got it to work, @user_bxcnia. I see your DM, and will reply to it shortly. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 hours ago

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