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user_xf5kt3
1st Topic

Visitor

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4 Messages

Tuesday, August 4th, 2026 5:19 PM

Closed

Cancel my internet service

I need to cancel my internet plan 

Question

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Updated 

2 hours ago

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Official Solution

XfinitySean

Official Employee

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841 Messages

2 hours ago

Thanks again for reaching out for your account concerns! We're sorry to see you go, but I'm glad we were able to help get your account squared away and disconnected as you requested. If you need help in the future or have any questions that need answering, feel free to submit a new post, and our team will be happy and eager to help! I hope you have a fantastic week!

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XfinityMarcus

Official Employee

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2.3K Messages

5 hours ago

user_xf5kt3 thank you for using the Xfinity Community Forums page to reach out today regarding your internet service. We can definitely assist you with making a change today. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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