Hello @user_sbc2v6, thank you for taking the time to leave a post. While we would hate to lose you as a customer, we understand you need to do what's best for your home and your needs. We'd be happy to help with your request to disconnect service effective July 20th. To process a disconnect request, we'll need to access your account and complete account authentication first. Once verified, we can review your options and ensure the disconnection is scheduled for your requested date. Since we already have you in the DM, we can continue there.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
XfinityMarshante
Official Employee
•
1.3K Messages
9 hours ago
Hello @user_sbc2v6, thank you for taking the time to leave a post. While we would hate to lose you as a customer, we understand you need to do what's best for your home and your needs. We'd be happy to help with your request to disconnect service effective July 20th. To process a disconnect request, we'll need to access your account and complete account authentication first. Once verified, we can review your options and ensure the disconnection is scheduled for your requested date. Since we already have you in the DM, we can continue there.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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