Good Morning, @user_w0cx9o! Thank you so much for taking the to reach out to us here on the Xfinity Forums. I am very sorry to hear about your experience with attempting to close your account, it certainly is not what we want for our customers. I would be more than happy to help with getting the account taken care of. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
user_w0cx9o Thanks for letting us know! I'm glad you were able to have your needs taken care of over the phone. Take care!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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116.8K Messages
27 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.8K Messages
27 days ago
Good Morning, @user_w0cx9o! Thank you so much for taking the to reach out to us here on the Xfinity Forums. I am very sorry to hear about your experience with attempting to close your account, it certainly is not what we want for our customers. I would be more than happy to help with getting the account taken care of. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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