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user_v0umai
1st Topic

Visitor

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1 Message

Saturday, February 21st, 2026 3:42 AM

cancel my internet service

I m moving out of my current house and not sure where to yet. I would like to cancel my internet plan, the xfinity assistant redirected me to schedulea call back but it s having problem and not able to schedule one.

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Updated 

2 hours ago

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EG

Expert

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116.1K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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2.3K Messages

2 hours ago

 

user_v0umai Good day! Thank you for taking the time to reach out to our Xfinity Forums for assistance with your account. I'm sorry to hear you are running into difficulties with scheduling a call back. I'd be happy to help you with your account and services today. To begin, please send your name, and service address we will be working with today. 
 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it
 

 

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