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user_5ajgox
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Visitor

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4 Messages

Thursday, September 25th, 2025

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Cancel my internet service

I am moving and no longer need Xfinity Internet. I tried to cancel my internet service over the phone yesterday. I was assured I would receive an email verification but I have not, more than 24 hours later. My account shows no evidence of a cancellation. Can someone provide a way to actually cancel internet service without me having to write to the FCC?

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3 days ago

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user_5ajgox

Visitor

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4 Messages

3 days ago

OK I now see in Upcoming charges section of my account I see a partial changes amount that matches the phone discussion yesterday, and a line that indicates Services Removed. It would be nice if the confirmation number could be listed there somewhere but it looks like cancellation is in progress.

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XfinityChelseaB

Official Employee

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2K Messages

Hello @user_5ajgox, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. It sounds like your disconnect went through, and you should be all set to go with a confirmation email for the disconnect order. If you would like for us to double-check, we can totally do that but just let us know here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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user_5ajgox

Visitor

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4 Messages

Yes I have now receive the confirmation email, thank you.

3 days ago

0

XfinityDilary

Official Employee

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2.6K Messages

user_5ajgox I'm glad you got the email. If you need anything else, don't hesitate to let us know. Have a great rest of your day. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 days ago

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user_5ajgox

Visitor

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4 Messages

3 days ago

Calling customer service back and asking for details I was able to get a 16 digit confirmation of cancellation number over the phone, but still no email to document that number.

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