1 Message
Cancel my internet service
PLEASE CANCEL MY SUBSCRIPTION - I DONT NEED TO RENEW. It is indeed a hassle to cancel a subscription with your company. Complaints from other users are definitely correct. One of your response said it can be cancelled through chat - WRONG! I spent time chatting and mentioned at the beginning that I'm cancelling only to be told they cannot cancel from the end and I was given a number. I called the number and just got a run-around. My subscription ends this month and I refuse to pay any service you provide after that. This is my documentation I am cancelling my service with you. Thanks!
EG
Expert
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110.6K Messages
11 months ago
The concern is not "E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityShawn
Official Employee
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1.5K Messages
11 months ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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