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alexg2026
1st Topic

Visitor

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2 Messages

Wednesday, July 8th, 2026 5:35 PM

Cancel my account/service

Subject: Account Closure, Billing Suspension, and $15 Refund Request

After six years of continuous service, my recent transition was extremely difficult. Technicians visited twice but failed to activate the service. No communication was done between them about what had to be done. Apparently a big job nobody mention in advance. This left me me without internet for a week despite scheduling everything to be ready by June 30.

Due to these failures, I have switched to another provider. Please:
1. Close my internet account immediately.
2. Suspend all billing (I should owe nothing).
3. Reverse the erroneous

Best,

Account number:[Edited: "Personal Information"]

Question

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Updated 

5 hours ago

 • Edited

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XfinityKassie

Official Employee

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2.5K Messages

5 hours ago

 

alexg2026 Hello there! Thank you for reaching out to our Xfinity Forums for assistance with your account and services. While we hate to lose you as a customer, we understand that needs change and decisions have to be made. I'm happy to help you with your account, and get you any refund that is due. To begin, please send a Direct Message with your name and service address. 
 
Click "Sign In" if necessary. 
Click the "Direct Messaging" icon. 
Click the "Start new conversation" (pencil and paper) icon. 
In the "To:" line, type "Xfinity Support". 
As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
An "Xfinity Support" graphic will replace the "To:" line. 
Type your message in the text area near the bottom of the window. 
Press Enter to send it.

 

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