Cancel my account

I am done with xfinity. First you charge me for 9 months of a service none of you employees can explain to me how to use. Then you keep charging me for it for an extra 6 months after you told me it was canceled. To add insult to injury you went up 10 dollars on my internet when I finally managed to get someone to cancel the 17 dollar charge. Now I move and you want to go up on my internet 10 dollars again. This is a terrible way to do busniess and I will take mine else where.

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XfinityMartyR

Official Employee

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3.7K Messages

10 hours ago

user_wqk2hk We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. I do apologize for the experience you have described. This is definitely not the experience we want for you, or any of our members. Please send us a direct message so we can gather your account details.

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

How to: Direct messaging within the forum

0

XfinityDilary

Official Employee

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3.8K Messages

2 hours ago

user_wqk2hk Thanks for allowing us to help with your cancellation request. I'm glad we were able to get that sorted out for you. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your night.

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Customer Service

user_wqk2hk

Cancel my account

XfinityMartyR

XfinityDilary

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