Visitor

 • 

1 Message

Friday, June 12th, 2026 11:30 PM

Cancel My Account

Is there anyway to cancel my account without calling?

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Selected Oldest First

Official Employee

 • 

3.6K Messages

15 hours ago

Hello, user_s7qjod! Our team can help with all things Xfinity right here including closing your account. Please send us a Direct Message.
On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

 

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