Visitor
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1 Message
Cancel my account
My account was supposed to be canceled I Feb 28. And it still hasn't been cancelled. I been on the phone three times the second time , I was hang up on. Now they charge me for a new month. I want my account cancel now .
XfinityJoe
Official Employee
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1.2K Messages
4 hours ago
Good morning @user_lgmoec our team can assist
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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