Cancel my account

My account was supposed to be canceled I Feb 28. And it still hasn't been cancelled. I been on the phone three times the second time , I was hang up on. Now they charge me for a new month. I want my account cancel now .

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XfinityJoe

Official Employee

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1.4K Messages

4 months ago

Good morning @user_lgmoec our team can assist

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/3kYXwkR for an example

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user_2gx956

Visitor

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1 Message

I was switched to Xfinity now and I wasn’t even explained that I was gonna be having to switch everything over so I got a new box that didn’t even work in the mail so I stopped my service with them and it went back to my original Xfinity plan yet I’m still being charged for Xfinity now.I spent three hours on the phone yesterday with Xfinity and then thought I was connected to Xfinity now and they said they had canceled my account but $30 more came out of my account just the other day and I want to be back paid for all the money. They have been taking out of my account because now I have two Internet accounts and I do not want my Xfinity account

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5 hours ago

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XfinitySeth

Official Employee

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1.3K Messages

Hello user_2gx956! If you're still experiencing any issues with your account, we'd love to help 👍 Please start by finding the most appropriate public board for your question type and post it there. If needed, we will invite you to send us a Direct Message. It just helps other members of the community with similar issues to find the answers they need.