Just did this two days ago. Easiest way is to take your equipment to your nearest Xfinity store. Walked right in the door and told the agent I would like to cancel and close out my account. He scanned the equipment, cancelled by service, and provided me with a printed receipt. I then logged into the app/account and removed my automatic billing and credit card info to ensure not funny business on the back end. Was so simple.
Hi @user_b8iyx5! I am so sorry to hear you are looking to cancel your account. Are you experiencing issues with your service or perhaps moving to a new location? We can definitely help check the new location if needed.
Please send us a direct message with your full name and service address.
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
user_0yw6o7
Visitor
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7 Messages
7 months ago
Just did this two days ago. Easiest way is to take your equipment to your nearest Xfinity store. Walked right in the door and told the agent I would like to cancel and close out my account. He scanned the equipment, cancelled by service, and provided me with a printed receipt. I then logged into the app/account and removed my automatic billing and credit card info to ensure not funny business on the back end. Was so simple.
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XfinityEva
Official Employee
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2.3K Messages
7 months ago
Hi @user_b8iyx5! I am so sorry to hear you are looking to cancel your account. Are you experiencing issues with your service or perhaps moving to a new location? We can definitely help check the new location if needed.
Please send us a direct message with your full name and service address.
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