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andrew-azzy
1st Topic

2 Messages

Tuesday, January 7th, 2025 12:10 AM

Cancel My Account

A few things really have been going on. I made an account to get the NOW wifi package and I created an account, put in all of my information including credit card and submitted the order. I did not get a single e mail after this and could no longer access my account. I could sign in and then it would automatically bounce me out. Seeing this, I just went over to the local xfinity store and there was an "employee shortage" when I saw 6 employees walk into the back and eat Little Caesars in the middle of helping customers that think are getting scammed. I went and got Tmobile wifi and would like to have my account fully deleted. Ive been looking for solutions for coming onto 6 hours now and It makes me think this is becoming a scamming company. So prove me wrong and SOMEONE please help me. 

Question

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Updated 

4 months ago

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XfinityLinda

Official Employee

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1.8K Messages

4 months ago

Thank you for connecting with us here in our community, @andrew-azzy. We are sorry to hear about your experience, and we would've liked to help turn things around for you. We apologize, but we on this platform do not have access to NOW WiFi Pass accounts. For assistance, you would need to reach out here: https://www.xfinity.com/xfinityassistant/. They will gladly look into this and provide assistance.

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andrew-azzy

2 Messages

Im happy to supply you the screenshots of this incompetent AI in the attempts to cancel this thing, but it points me to an agent. And nobody is helping me. So I'm hitting the forums to find help doing a simple task.

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4 months ago

0

XfinityThomasC

Official Employee

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2.5K Messages

Sorry for the inconvenience @andrew-azzy Just to clarify is this NOW WiFi Pass for non-Xfinity Internet customers only and provides 30-day access to the NOW WiFi hotspot network for $10. Customers who need assistance must use the online chat function. Or, is this NOW Internet, an affordable new product from Xfinity that offers great value for reliable internet — at an everyday price, with the consistency you expect from the Xfinity network. Visit our NOW Support Center to find common solutions and self-help options, troubleshoot or manage your account and more.

 

 

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4 months ago

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