4 Messages
Cancel my account
I have called multiple times to cancel this account (Account number: [Edited: "Personal Information"], or at the least strip out my checking account number. Can someone help? The representative said all I owed was $10, but the account still says I owe $70. I moved out June 19th, and notified you by phone and using your move service, but nothing seems to work.
XfinityEricB
Official Employee
•
2.4K Messages
1 year ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
user_z1l7y8
4 Messages
1 year ago
I have tried multiple times to use the support bubble only tries to upsell you. Can you send me a text instead?
1
0
user_z1l7y8
4 Messages
1 year ago
I just tried to access xfinity, now it says my access is denied.
0
0
user_z1l7y8
4 Messages
1 year ago
It now says access denied.
1
0