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user_z1l7y8
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Tuesday, July 16th, 2024 12:32 PM

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Cancel my account

I have called multiple times to cancel this account (Account number: [Edited: "Personal Information"], or at the least strip out my checking account number. Can someone help? The representative said all I owed was $10, but the account still says I owe $70. I moved out June 19th, and notified you by phone and using your move service, but nothing seems to work.

Question

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Updated 

1 year ago

 • Edited

79

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XfinityEricB

Official Employee

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2.4K Messages

1 year ago

 

user_z1l7y8 Thanks for reaching out to day for help with your account cancellation concern today. You have come to the right place to get the help you need! 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_z1l7y8

4 Messages

1 year ago

I have tried multiple times to use the support bubble only tries to upsell you.  Can you send me a text instead?

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XfinityEricB

Official Employee

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2.4K Messages

 

user_z1l7y8 Our speech bubble would be to send us a direct message to agents on this platform. You shouldn't see any bot replies when sending us a direct message through Forums. To confirm, we aren't asking to use an app to connect with us. We want you to send us a direct message through this platform. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_z1l7y8

4 Messages

1 year ago

I just tried to access xfinity, now it says my access is denied.

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user_z1l7y8

4 Messages

1 year ago

It now says access denied.

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XfinityEricB

Official Employee

 • 

2.4K Messages

 

user_z1l7y8 To confirm, that is the error when you try logging into to our Fourms site on the top right of the screen?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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