Cancel my Account

@XfinityWilliam​   I already tried that process from reading other posts and the direct messaging had issues and did not work. It would not let me fill in areas and it was overrun by lables.  I also tried using the Agent Chat and that was disastrous because the only thing that that Agent wanted to do for 15 minutes was trying to get me to sign up for a better deal along with mobile services. I am not interested in either. I have been an Xfinity customer for a very long time and once I canceled my TV my Wi-Fi went up tremendously. I was paying close to $100 a month. I called several times and eventually they gave me a deal of $66 a month just for Internet. Thus I did research in the community and I have made my mind up that I no longer want to be an Xfinity customer. I do not want to hear deals and I do not want to be kept on chat or phone for a long period of time having a person trying to sell me a new service package. I am hard of hearing and trying to speak to a person with a foreign language accent is very difficult for me so I thought that I could do this online. Sadly, I am finding out that I cannot, so as soon as I am able, I will go to the store and get this done. Thank you for replying to my inquiry. Have a good day

My apologies for the frustrating experience you have had. We would be more than happy to further assist you on here, Memere003. Simply follow that link above, and we can get started! If you prefer to visit one of our local Xfinity stores, they would also be more than happy to assist you.