Visitor
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2 Messages
Cancel My Account | Stop Calling Me
I cancelled my account a month or two ago, and you're still calling me about a monthly charge. I don't owe anything. In fact, I should have been refunded for the month I didn't use but was charged for.
XfinityRichard
Official Employee
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3K Messages
7 hours ago
Hi there, @user_96239h ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding being billed for a service that you cancelled. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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