Visitor
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1 Message
Cancel - moving
May I please have a direct messaging icon so that I may cancel my service for a move out of state (and I am moving out of the service area of Xfinity). I cannot get a phone appointment until next week to cancel. Could you please give me a way to set my service termination date as soon as possible? Thank you.
XfinityDilary
Official Employee
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3.2K Messages
8 months ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Again
Expert
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33.9K Messages
8 months ago
@user_1bwpwn
Please note that if you are in a contract you may be charged an early termination fee.
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