Cancel me

@user_k029ek I am so sorry to see that this was your experience and you decided to move to another provider from this. We do always recommend making an appointment before visiting us in store at xfinity.com/store to make sure we are ready to assist with your concerns. If you are still looking to end your service we do ask that you send us a direct message and include your full name and service address. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it