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1 Message
10/01/2026 10:42 PM
Cancel my services today
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Expert
121.8K Messages
4 hours ago
Moved here.
Official Employee
2.7K Messages
@user_zdga5q My team can help you with your account concerns today as it will require us to obtain your account information.
Click "Sign in" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversion" (Pencil and paper) icon.
In the "To:" Line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum
EG
Expert
•
121.8K Messages
4 hours ago
Moved here.
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0
XfinityShawn
Official Employee
•
2.7K Messages
4 hours ago
@user_zdga5q My team can help you with your account concerns today as it will require us to obtain your account information.
Click "Sign in" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversion" (Pencil and paper) icon.
In the "To:" Line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum
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