user_y4s2fw Hello, and thank you for reaching out through our Xfinity Community Forums. While I'm sad to hear you're considering disconnecting your service, I appreciate the opportunity to help. Before any final decisions are made, I'd be happy to review your account and see if there are any options that might better fit your needs. To get started, please send me a direct message with your full name and service address. From there, I'll take a look and do everything I can to assist.
No matter what you decide, thank you for being part of the Xfinity family, and I look forward to helping however I can.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
XfinityChristy
Official Employee
•
3.1K Messages
3 days ago
user_y4s2fw Hello, and thank you for reaching out through our Xfinity Community Forums. While I'm sad to hear you're considering disconnecting your service, I appreciate the opportunity to help. Before any final decisions are made, I'd be happy to review your account and see if there are any options that might better fit your needs. To get started, please send me a direct message with your full name and service address. From there, I'll take a look and do everything I can to assist.
No matter what you decide, thank you for being part of the Xfinity family, and I look forward to helping however I can.
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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