Visitor

 • 

1 Message

Friday, March 27th, 2026 10:32 PM

Cancel internet

Hi there,

we are moving and need to cancel our service

[Edited: "Personal Information"] 

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Official Employee

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746 Messages

17 hours ago

Hello @user_rjv1rr thank you for reaching out on our community forum! I would love to help you with this. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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