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user_cl1xp2
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Wednesday, February 18th, 2026 3:44 AM

Cancel internet

My roommate who is the primary owner of Xfinity passed away and I can’t cancel the internet part of the service and I unfortunately don’t know her log in information for that can you help 

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3 hours ago

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XfinityVictor

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3 hours ago

 

user_cl1xp2 I am very sorry to hear about your loss. Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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