Cancel Internet

I have been a loyal Xfinity customer since 2018 and have generally been satisfied with the service until recently. These ongoing issues during and after the January 2026 ice storm in Nashville have led me to decide to cancel my home Internet services.
From January 27 through January 30 (and with intermittent issues over the past 4 days, totaling 8-10 interruptions), my Internet service was completely unavailable or unreliable. This occurred despite power being restored in my neighborhood by Nashville Electric Service and other providers (Verizon, AT&T) maintaining consistent Internet access. I understand the storm caused damage, but the prolonged downtime compared to competitors is unacceptable. I work from home and this has major inconveniences. 

On Tuesday, I chatted with a representative to inquire about credits or restoration timelines, but the response focused on upselling a faster plan rather than addressing the outage. I was sent a link to apply for a credit, but attempts to follow up (including scheduling a cancellation call) resulted in errors or delays—Thursday night attempts failed, and today (Friday, January 31) the earliest available callback is February 6.

This email serves as my official notice to cancel my Xfinity home Internet services immediately. Please do not cancel or affect my Xfinity cell/mobile services. I request confirmation of the cancellation date and final bill details.

Additionally, I request a prorated credit/refund for the days without usable service (at minimum January 27–30, 2026). Xfinity’s policy allows credits for qualifying outages via the Xfinity app/website but given the severity and my prior unsuccessful attempts, please apply this adjustment manually to my final bill.
It’s disappointing that better communication about repair efforts and outage status wasn’t provided, especially for a long-term customer.
Please process this cancellation promptly and send written confirmation by email including the effective date, any final charges/credits. 

Thank you for your attention.