user_3x57p8, Hello there! Thanks for taking the time out of your day to reach out. This is definitely not how we want you to feel. I can understand the importance of being able to make account changes seamlessly as a consumer myself. You've reached the right team. Over social media, we are an expert team that can help rectify this. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
If you're signed in to your forums profile, you should have the option to do so. After clicking on my name, do you happen to see the "send a message" button in the top right corner? Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "direct messaging" icon or this link here.
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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114.3K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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2.8K Messages
3 hours ago
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user_3x57p8
Visitor
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2 Messages
2 hours ago
There is no direct message button on the top right side.
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