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user_eoh3jn
1st Topic

Visitor

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1 Message

Monday, October 27th, 2025

Cancel Internet

I spent multiple hours with support two months ago attempting to cancel my billing. I was told it was cancelled but have been billed the last two months. What more can I do to stop being billed? this internet is not being used and I am essentially being stolen from.

Question

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Updated 

4 hours ago

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EG

Expert

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114.2K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.5K Messages

4 hours ago

 

user_eoh3jn I appreciate you creating a post and bringing it to our attention. We should be able to help make sure the account is disconnected and backdated for you. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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