Visitor
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1 Message
Cancel Internet
I am trying to cancel my xfinity internet, can somebody please assist before I incur additional charges?
Visitor
•
1 Message
I am trying to cancel my xfinity internet, can somebody please assist before I incur additional charges?
XfinityQuemekia
Official Employee
•
656 Messages
5 hours ago
Hello @user_gcxk66 thank you for reaching out. I understand you are looking to cancel your Xfinity internet service and are concerned about incurring additional charges. Although we'd hate to see you go, I can assist with this process.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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