Hi user_bcrl3j! Thanks for reaching out through our community forums! You've come to the right place, and we'd be more than happy to help you manage your account and cancel your internet service. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat.
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
XfinitySean
Official Employee
•
100 Messages
7 days ago
Hi user_bcrl3j! Thanks for reaching out through our community forums! You've come to the right place, and we'd be more than happy to help you manage your account and cancel your internet service. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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